Shipping Policy

LOCAL DELIVERY/SELF COLLECTION

STORE PICK & GO (SELF COLLECTION)

During checkout, please select your pick-up location:
SPA FOODS® @ NGEE ANN CITY
391 Orchard Road Singapore 238873
Takashimaya B2 Food Hall (near the lifts)

Store pick & go timings: Everyday between 11am to 9pm. Kindly call at least 30 minutes before pick up.

IMPT: You will receive an SMS notification when your order is ready for collection. Please bring along a copy of your email receipt as proof of purchase.

Store Pick-up orders must be collected within 7 days from the SMS notification. If your order is not picked up within 7 days, it will be returned to warehouse inventory. In that instance, please contact us at shop@spafoods.com.sg to re-schedule another pick up.


SPEEDPOST COURIER (LOCAL DELIVERY)

All local orders are dispatched by Speedpost Courier and hence, we are unable to deliver at a specifically designated time or day.

It takes approximately 4 to 6 working day(s) to process your order and for your goods to reach you.

If, at the time of delivery, no one is available to receive your parcel, please remember to look out for the delivery slip usually left at your doorstep. You can subsequently call Speedpost at +65 6222 5777 to request for re-delivery or choose to pick it up at the assigned Singpost branch or PopStation.

We deliver to all parts of Singapore except Paya Lebar Airport, Changi Airport Transit Lounges and Cargo Complex, PSA Terminal, offshore islands including Jurong Island, army camps and other government-restricted areas.


LOCAL BULK / HORECA ORDERS

For local bulk or HORECA orders, please contact Sandra at Sandra@SpaFoods.com.sg.

 

INTERNATIONAL DELIVERY

All international orders are shipped via Speedpost Standard (AIR). Depending on your locale, your order could take any time between 5 to 21 working days to reach you. After your order is despatched, we will be in touch via email with your shipment tracking number. Singpost offers competitive postage rates, including Saver Pacs for orders up to 5kg, 10kg and 20kg. If you intend to order in bulk, do drop us a message via the Contact Us page, and we can advise you on the most cost-effective shipping method.

IMPORTANT: Customers are, themselves, responsible for any import restrictions, taxes, tariffs or customs duties levied by their respective countries upon the sale, import or use of products sold by Spa Foods®. Spa Foods® will not be held liable for goods undelivered due to customs restrictions. Spa Foods® is unable to facilitate delivery once the package enters the destination country and is in the hands of the respective partner carrier. In that instance, please call Speedpost directly at +65 6222 5777 for enquiries.

 

INTERNATIONAL BULK / HORECA ORDERS

For international bulk or HORECA orders, please contact Lynette at Lynette@SpaFoods.com.sg.